Privacy Policy for Overlays.ai
Effective Date: April 1, 2024
At Overlays.ai (“we,” “our,” or “us”), we prioritize protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and secure your information when you use our services, including our embeddable editors, website, and related tools.
By using Overlays.ai, you agree to the terms outlined in this Privacy Policy. If you have any questions, feel free to contact us at support@overlays.ai.
1. Information We Collect
a. Information You Provide Directly
- Personal details such as your name, email address, and phone number when you create an account or contact us.
- Billing information for purchases.
- Feedback or inquiries submitted through our platform or support channels.
b. Information We Collect Automatically
- Device information, including IP address, browser type, and operating system.
- Usage data, such as interactions with our website and editors.
- Cookies and similar technologies for performance, analytics, and marketing.
c. Information from Integrations
- Data exchanged through integrations with your platform (e.g., ESPs, CRMs, or ERPs) when using our services.
2. How We Use Your Information
We use your information to:
- Deliver and maintain our services.
- Manage accounts, process payments, and provide support.
- Communicate updates, features, and relevant offers.
- Enhance user experience through analytics and feedback.
- Ensure compliance with legal and regulatory requirements.
If you need specific compliance documentation (e.g., SOC2, GDPR, or CCPA), we can provide it upon request.
3. How We Share Your Information
We do not sell your personal information. However, we may share your data in the following ways:
- With Service Providers: To assist with payment processing, analytics, and support services.
- For Legal Compliance: When required by law or to protect our rights and users.
- With Your Consent: When you authorize us to share information with third parties.
4. Your Rights and Choices
Depending on your location, you may have rights to:
- Access and update your information.
- Request deletion of your data.
- Restrict certain data processing activities.
- Opt-out of marketing communications.
To exercise these rights, contact us at support@overlays.ai.
5. Data Retention
We retain your information only as long as necessary to provide our services, comply with legal requirements, and resolve disputes.
6. Security of Your Information
We use industry-standard measures to protect your information, including encryption and secure data storage. While we strive for maximum security, no method of transmission or storage is completely foolproof.
7. Cookies and Tracking
We use cookies to enhance your experience, analyze usage, and deliver tailored content. You can manage your cookie preferences through your browser settings.
8. Third-Party Services
Our platform may link to third-party services or websites. We are not responsible for their privacy practices and recommend reviewing their policies.
9. International Data Transfers
Overlays.ai operates globally, including in the USA, India, and the Middle East. When transferring your data across borders, we ensure appropriate safeguards are in place.
10. Children’s Privacy
Our services are intended for users 18 years and older. We do not knowingly collect information from minors.
11. Compliance Certifications
Overlays.ai is committed to meeting applicable legal and industry standards. If your organization requires specific compliance documentation (e.g., GDPR, SOC2, or CCPA certification), we can provide the necessary certificates upon request.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date. We encourage you to review it regularly.
13. Contact Us
If you have any questions or need further assistance, please reach out to us:
- Email: support@overlays.ai
- Address: 4102, Churchill Tower, Business Bay, Dubai, UAE